-ALL SALES ARE FINAL. We do not offer refunds.
-WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.
After items are shipped, the carrier is therefore responsible for any damages towards the package. This includes opened packages, melted candy, incorrect delivery address, if item says "delivered" but you have not received it, etc.
Once the order leaves our hands, we do not take responsibility for lost or damaged packages.
If a package is returned to us as undeliverable or incorrect address, the buyer will have to pay additional shipping to resend the package, with the exception of this being OUR error when shipped (i.e.- typed wrong shipping label, etc.).
-OUR CURRENT PROCESSING TIME IS 15-25 BUSINESS DAYS, not including weekends or holidays. This is due to a high number of orders. This is subject to change at any time, and may be increased due to a higher number of orders. (This sometimes happens due to a viral video on TikTok)
-IF YOU PAID FOR A TIKTOK VIDEO, you may receive your package before your video is posted on TikTok.
-There is a limit of (3) items that can be replaced in the scoops. If you list more than three, we will only acknowledge the first three listed.
Please contact us via email if you have any questions! [email protected] or use the CONTACT US page on this website.